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How to Fix Email Problems

Parent Page(s): UBC FASmail Email

Arts ISIT provides support for FASmail and other email issues, such as difficulty sending or receiving email. Contact us using the form below to begin the troubleshooting process. You may also refer to existing documentation for self-service options.

Quick Troubleshooting Tips

  • If emails are getting bounced back, double-check that the recipient’s email address is still active.
  • If you are unable to receive or send emails while using an email client, make sure that all the accounts are online and that the client settings are not preventing you from sending or receiving emails.
  • An alternative is to compare your current settings with the setup documents provided by UBC IT. Ensure that the settings are identical and make necessary changes if required.

 

  • Further Resources
  • Need Help?

Common Issues and Solutions for FASmail

  • Frequently Asked Questions
  • Known Issues with FASmail
  • Privacy Concerns with Microsoft Outlook Application (Acompli)
  • Training and Usage Guides for FASmail
  • Managing Spam Emails
  • For Arts Faculty and Staff only.

  • Please provide a detailed description for your request.
Arts Instructional Support & Information Technology (Arts ISIT)
Faculty of Arts
1234 Street
Vancouver, BC Canada V0V 0V0
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