How to Fix Email Problems

Arts ISIT provides support for FASmail and other email issues, such as difficulty sending or receiving email. Contact us using the form below to begin the troubleshooting process. You may also refer to existing documentation for self-service options.

Quick Troubleshooting Tips

  • If emails are getting bounced back, double-check that the recipient’s email address is still active.
  • If you are unable to receive or send emails while using an email client, make sure that all the accounts are online and that the client settings are not preventing you from sending or receiving emails.
  • An alternative is to compare your current settings with the setup documents provided by UBC IT. Ensure that the settings are identical and make necessary changes if required.