It is our mission to connect Arts faculty and staff with technological solutions.
We are happy to offer both in-person and remote support through email, web form, phone, and virtual drop-in sessions Monday through Friday.
Hours of operation
IT & AV Help Desk: 8 a.m. to 7 p.m.
Learning Centre: 9 a.m. to 5 p.m.
Phone
Location
Arts Instructional Support and Information Technology
University of British Columbia
Buchanan C113 – 1866 Main Mall
Vancouver, British Columbia
V6T 1Z1 Canada
Learning Centre’s virtual drop in
The Learning Centre offers a virtual room through Zoom to assist you with teaching and learning tools remotely. You will be connected to a support person in the main virtual room within five minutes upon entering the virtual waiting room.
Accessing your computer remotely
When supporting you remotely, we may request to temporarily access your computer to apply any necessary updates related to your request. To do so, we use TeamViewer, a fast and secure solution for gaining access to computers remotely.
After you’ve downloaded and opened TeamViewer, please share your session ID with us.
General contact form
We recommend using our contact form to provide the necessary details to best support your request or inquiry.
Specific service forms
To offer you the best support, some of our services require specific information that can be captured through our web forms.
