Computer Procurement

Arts ISIT provides guidance on purchasing and customizing computers for units, faculty and staff in UBC Arts.

Buying a computer with Arts ISIT

Support for purchasing Windows equipment

We offer recommendations for Dell Windows desktops, laptops, and computer monitors. These suggestions offer great performance and reliability at a fair cost and can run all office software, multimedia software and statistical software.

Warranty

Dell Windows desktops and laptops come with three years of warranty support from Dell, including parts replacement by the next business day.

Dell Windows laptops are also covered for one accidental damage such as drops and liquid spills each year for the first three years, as well as one free battery replacement anytime during the first three years. This will ensure your laptop can last for up to 6 years before replacement and help reduce costs.

Support for purchasing Apple equipment

For Macs, visit the Apple Store website for pricing or contact us for a consultation.

Buying your own computer

We support you purchasing your own computer. However, there will be differences in our level of support.

Support for maintaining your own computer

Warranty: We will not be able to arrange warranty work with the manufacturer. If there is a hardware defect, you will have to work with the manufacturer to arrange to have the item shipped to them for repair.

Compatibility: We cannot guarantee that UBC applications or systems will work with your device, as it is impossible to test every device for compatibility.

Support: We may not be familiar with the device you own, so troubleshooting and support will be on a best effort basis.

Ordering a computer with the help of Arts ISIT

If you’d like our assistance with ordering a new computer, please complete the following steps:

1. Select the item you wish to purchase using the webform below.
2. Arts ISIT will contact you via phone or email with discounted pricing and to answer any questions regarding the purchase.
3. Visit the Help Desk in person to enter your credit card information, billing address, and shipping address into the vendor’s website. The order will be placed using your own information.
4. The vendor will ship the item to your specified shipping address. If the vendor is having issues processing the order, they will contact you. If you wish to modify or cancel your order, please contact the vendor directly.