What to Do When You Lose Your Phone or Computer

Parent Page(s): Security Standards for Research ProjectsSecurity Standards for UBC EmployeesComputer Data Information Security

 

isit_lost_device
If you’ve lost your phone or your computer (desktop or laptop), you must take immediate action to prevent further damage.

Dangers

  • Identity theft.
  • Compromised passwords.
  • Stolen student information.
  • Leaked exams and assignments.

 

If you have lost your smartphone, quickly take the following steps:

  • Reset your CWL password here.
  • If you have an iPhone with iCloud setup, follow Apple’s document on how to use Find My iPhone.
  • If you have FASmail setup, log in to webmail and go to “Options -> See All Options -> Phone” to wipe your smartphone remotely.
    ISIT - Lost Phone or Computer - 01
  • Contact us immediately.

 

If you have lost your computer, quickly take the following steps:

  • Reset your CWL password here.
  • If your computer is not encrypted, promptly change all your passwords, including banking and social media websites (e.g. Facebook, Gmail, PayPal, eBay, DropBox, etc.).
  • Contact us immediately.