FASmail

Send and receive emails with ease and effectively manage your calendar by using UBC’s enterprise email service, UBC Faculty & Staff Email (FASmail).

FASmail offers email and calendar services for all active UBC staff, faculty, and student employees, and they work together to provide a comprehensive experience across desktop, online, and mobile platforms.

FASmail features include:

• 50GB mailbox and calendar
• Safe and secure mail storage using Microsoft Exchange Online
• A comprehensive list of UBC faculty and staff using FASmail in one address book
• The ability to look up availability of meeting rooms, equipment and others using FASmail
• The ability to schedule meetings based on availability and accept or decline meeting requests
• The option to delegate mailbox and/or calendar access to other FASmail users
• Virus protection and spam prevention
• Sends and stores emails on Canadian servers, which ensures that your data is compliant with federal and UBC information security standards
• A webmail interface (Outlook Web App) that provides an Outlook-like experience using a wide variety of web browsers

Creating a FASmail account

If you are an Arts employee (including student employees such as teaching assistants, research assistants, and graduate research assistants), your FASmail account will be automatically created with a ‘cwlusername@mail.ubc.ca’ email address.

You can then create a firstname.lastname@ubc.ca alias by following UBC’s guide.

Setting up your email program and device

Microsoft Outlook (Recommended)

Apple Mail

Gmail App for Android

Note: General mailboxes cannot be added to Apple Mail or the Gmail app. If you wish to add a generic mailbox, use Microsoft Outlook for MacOS, iPhone/iPad, or Android instead.

Email forwarding

To enhance your security, your FASmail inbox cannot be forwarded to Gmail, iCloud, or other unapproved third-party accounts. This helps protect any personally identifiable information that may be contained within your inbox and ensures compliance with FIPPA standards.

Automatic email forwarding from your FASmail account is limited to approved domains that comply with UBC’s Information Security Standard U3. For more information about approved domains, visit the UBC CyberSecurity Confidential Communications website.

Guidelines for using FASmail

You can use your FASmail account during the duration of your employment at UBC. Please note that your FASmail account is not permanent and once you are no longer an active employee at UBC, you will not be able to access your FASmail account. You will also not be able to redirect emails to another mailbox or set an automatic reply. Emails sent to your email address will receive a bounce back error message.

FASmail is created for usage related to your employment, not for personal purposes. If you are a student employee, we recommend using your student email for academic and scholarly activities, while using FASmail for work-specific activities.

If you would like further support on FASmail, please connect with us to learn more about the tool and its capabilities.