Learn more about the great individuals within Arts ISIT and the wide range of services we support.
Details
Name
Kevin Chen
Job title
Support Analyst I
Pronouns
He, Him, His
Team
Help Desk
Interview
What year did you begin to work at Arts ISIT?
2024
Describe what you do at Arts ISIT
I support faculty and staff within the Faculty of Arts by providing innovative IT solutions to address a wide range of day-to-day technical challenges. These issues can include anything from computer hardware troubleshooting to the use and optimization of UBC-supported software.
What is the best thing about the work you do at Arts ISIT?
One of the most rewarding aspects of my work at Arts ISIT is the opportunity to address a wide variety of user issues throughout the day. This not only allows me to apply my own knowledge, but also encourages collaboration with colleagues to develop effective solutions. Seeing users’ positive reactions when their problems are resolved is especially gratifying.
What are your areas of expertise?
- FASmail services
- Microsoft Office (Teams, Outlook, Onedrive, etc)
- Exchange roll access
- Computer hardware and Software
Which services does your work relate to?
Please list some related projects/tools/resources you work on
- FASmail services
- Microsoft Office (Teams, Outlook, Onedrive, etc)
- IT Helpdesk Documents
- Work Learn training manual
