Learn more about the great individuals within Arts ISIT and the wide range of services we support.
Details
Name
Gary Chan
Job title
Manager, Help Desk & Audio Visual
Pronouns
He, Him, His
Team
Help Desk
Interview
What year did you begin to work at Arts ISIT?
2007
Describe what you do at Arts ISIT
I lead a team of superheroes who keep IT and AV running for the Faculty of Arts. The job is part operations, part strategy and a lot of human touch, focusing on clear intake, fast triage and steady service improvements.
Day to day consists of planning work, unblocking issues, and aligning support with where Arts is going, while building a team culture where people do great work and go home happy.
What is the best thing about the work you do at Arts ISIT?
Seeing the impact right away, such as smoother term starts, quicker fixes and fewer headaches. My team lives off Arts ISIT’s value of excellence, and it shows in our results. We love seeing same day resolutions to tickets and happier users.
What are your areas of expertise?
- Technical: Modern IT and AV support
- Leadership: Positive, people-first team culture
- Strategic: Aligning operations with ISIT’s vision
Which services does your work relate to?
- Audio Visual
- Computer Hardware & Software
- Email, Messaging, & Collaboration
- Learning Space Support
- Internet, Network, & Servers
- Websites & Web Applications
- Integrated Support Services
Please list some related projects/tools/resources you work on
- Amazon Connect
- Amazon AppStream 2.0
- Microsoft Teams Rooms
