Learn more about the great individuals within Arts ISIT and the wide range of services we support.
Details
Name
Enoch Yip
Job title
Support Coordinator
Pronouns
He, Him, His
Team
Help Desk
Interview
What year did you begin to work at Arts ISIT?
2022
Describe what you do at Arts ISIT
I am one of the first points of contact at the Help Desk. Customer service/experience is what I’m most known for—troubleshooting issues and triaging tickets as necessary.
What is the best thing about the work you do at Arts ISIT?
The team environment and the gratitude that people show after we’ve helped support them are the best things about working at Arts ISIT.
What are your areas of expertise?
Troubleshooting and customer support.
Which services does your work relate to?
- Computer Hardware & Software
- Email, Messaging, & Collaboration
- Learning Space Support
- Internet, Network & Servers
Please list some related projects/tools/resources you work on
- Migrating/updating/creating Help Desk support documentation to the ISIT AIR site for other and future employees
- Migrated a department’s data from their previous cloud solution to UBC’s OneDrive service
Can you share some of your personal interests or hobbies?
- Gaming
- Music production
- Muay Thai
