How to Access FASmail

Accessing FASmail Online

FASmail can be accessed via a web app. It incorporates all the major features of the FASmail service and can be accessed from any computer, any location, and at any time. However, the web app is only useful for temporary access since it will log you out after a period of time. If you regularly access your FASmail account, it would be best to set up your account onto an email application.

Setting Up FASmail on Your Computer

Arts ISIT can help with FASmail setup on your computers or mobile devices. Alternatively, you may follow existing documentation from UBC IT (UBC Faculty and Staff E-mail – FasMail) or see our guides below on how to complete setup yourself.

 

The following guides will show you how to access your FASmail accounts on the web application.

Outlook Web App

1. Visit the FASmail web application here.

2. Access your mailbox by reviewing the diagram explanation below.

How to Access FASmail - Web App 1

  • Security: Fill out the security settings according to your access details. If you are on a public or shared computer, ensure that you select the corresponding setting. The light version of the Outlook Web App is useful if you have a slower Internet connection or computer.
  • User name: Enter your Campus-Wide Login (CWL) username.
  • Password: Enter your CWL password.

3. Click “Sign in.”

Accessing Your Generic Mailboxes

1. To access your generic mailboxes (i.e. any shared email accounts), click your name in the top right corner.

How to Access FASmail - Web App 2

2. In the search box that appears, begin typing in the generic email’s address.

3. Select the desired email from the pop-up box, then click “Open.” If it does not appear immediately, type in the full address.

4. You are now in the mailbox for your generic email.

Outlook 2013 on Windows 8/8.1

The following guide will show you how to add your personal FASmail account in Outlook 2013 on a computer running Windows 8 or 8.1.

1. Move your cursor to the bottom right corner of your screen to bring up Windows Charm. Click on the magnifying glass labelled “Search.”

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2. In the search box, type in “Mail” and click on the mail icon shown in the picture below.

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3. In the popup window, create a new profile for your personal FASmail account.

  • Click on “Add.”

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  • Create a new profile by entering your full name

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4. To use built-in Auto Account Setup function in Outlook, please follow the picture below:

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  • Your Name: FirstName LastName.
  • E-mail Address: Where it says “cwl,” enter in your Campus-Wide Login (CWL) username, followed by “@mail.ubc.ca.”
  • Password: CWL password.
  • Retype password: CWL password.
  • Then click “Next.”

 

5. Sign into Windows Security by clicking on “User another account.”

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6. Enter “ead\cwl,” where “cwl” is your personal CWL username. Enter your CWL password in the second box. Check “Remember my credentials” so that you do not have to re-enter your information each time you connect to FASmail.

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7. Once configuration is complete, check “Change account settings” and click “Next.”

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8. Uncheck “Use Cached Exchange Mode” and then click “More Settings…”

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9. Click on the “Security” tab in the menu, then ensure that all the boxes are checked and the logon network security is set to “Password Authentication (NTLM)”. You can change the last part by clicking on the down arrow to open the dropdown menu.

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10. Select the “Connection” tab and click “Exchange Proxy Settings…”

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11. Ensure that all settings match the diagram below, and then click “OK.”

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12. Close the other dialogue boxes by clicking “OK” and open Outlook 2013.

  • If you see this warning sign, check “Don’t ask me about this website again,” and then click “Allow.”

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13. Outlook 2013 has now been configured with your FASmail account. Message us through the contact form if you have any difficulties with this process or if you have any further questions.

The following guides will show you how to add your personal FASmail account in Outlook 2011 and Mac Mail on a computer running Mac OSX.

Outlook 2011 on Mac OSX

This guide will show you how to add your personal FASmail account in Outlook 2011 running on OSX 10.9.4.

Opening Outlook

Outlook 2011 can be found either on your Dock or in your Application Folder.

1. Dock: See the image below.

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2. Application Folder: To find Outlook 2011 in your Application Folder, open Finder, then click on Application in the left side pane and double click on Microsoft Office 2011 folder. Double click on the “O” icon to open Outlook 2011.

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Outlook Layout

Here is the layout of the Outlook 2011 for Mac. You can view your email accounts (personal and generic), email list, and email contents.

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Adding FASmail to Outlook 2011

1. Click on “Tools” in the menu bar located at the very top of the screen, and then “Accounts.”
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2. Choose “Exchange or Office 365” as your account type.

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3. Follow the picture below to fill in the boxes.

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  • E-mail address: Enter your personal Campus-Wide Login (CWL) username, followed by “@mail.ubc.ca.”
  • User name: Add “ead\” before your personal CWL username.
  • Password: This will be the same as your CWL password.
  • Check “Configure automatically,” then click on “Add Account” and let Outlook auto-detect the correct settings.

 

4. You can change the Account description name from “Ubc” to something more descriptive, such as your full name or “FASmail.” After that, you can close this window to finish setting up your FASmail.

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5. Outlook 2011 has now been configured with your FASmaila account. Message us through the contact form if you have any difficulties with this process or if you have any further questions.

Mail on MAC OSX

This guide will show you how to add your personal FASmail account in Mac Mail running on OSX 10.9.4.

1. Open the Mail application, which can be found in your Application folder or on your Dock.

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2. If you are prompted with the following screen upon opening Mail:

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  • Select “Exchange” and click “Continue”, then proceed to Step 4.
  • If not, proceed to Step 3.

 

3. Click on “Mail” near the top left corner and then click on “Add Account.”

  • Select “Exchange” as your account type, and then click “Continue.”

 

4. To add an account, follow the settings in the diagram below.

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  • Name: Enter your full name into this field.
  • Email Address: Enter your FASmail address. They usually take the form of “CWLusername@mail.ubc.ca” or “firstname.lastname@ubc.ca.”
  • Password: This will be the same as your CWL password.
  • Click “Continue” when finished.

 

5. When you see the following message, click “Continue” to be taken to the next step.

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6. To modify Account Settings, refer to the diagram below:

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  • Description: Name your FASmail account with something descriptive, such as your full name or “UBC FASmail.”
  • User Name: Enter “ead\cwl,” where “cwl” is your personal CWL username.
  • Password: This will be the same as your CWL password.
  • Server Address: Enter “autodiscover.mail.ubc.ca.”
  • Click “Continue” when finished.

 

7. Select the apps that you would like to sync with your FASmail account, which ensures that the information stays with your account and can be migrated to other computers. Click “Done” to finish setting up.

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8. Mac Mail has now been configured with your UBC FASmail account. Message us through the contact form if you have any difficulties with this process or if you have any further questions.