What to Do When You Lose Your Phone or Computer

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If you’ve lost your phone or your computer (desktop or laptop), you must take immediate action to prevent further damage.

 

Dangers

  • Identity theft;
  • Compromised passwords;
  • Stolen student information;
  • Leaked exams and assignments.

 

If you have lost your smartphone, quickly take the following steps:

  • Reset your CWL password here.
  • If you have an iPhone with iCloud setup, follow Apple’s document on how to use Find My iPhone.
  • If you have FASmail setup, log in to webmail and go to “Options -> See All Options -> Phone” to wipe your smartphone remotely.
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  • Contact us immediately.

 

If you have lost your computer, quickly take the following steps:

  • Reset your CWL password here.
  • If your computer is not encrypted, promptly change all your passwords, including banking and social media websites (e.g. Facebook, Gmail, PayPal, eBay, DropBox, etc.).
  • Contact us immediately.